This Discussion examines institutional racism and bias in cross-cultural service delivery. To prepare, please be sure to read “Case Study 1” in Chapter 4 of your text.

Please respond to the following:

  • Based on the scenario presented, how did institutional racism play a role in some of the cultural issues identified at Agency X?
  • As a Human Services Professional working at Agency X, why are cultural awareness and cross-cultural service delivery important in human services delivery of Clients of Color? How can it be used to address some of the challenges presented at Agency X?
  • What suggestions would you give to upper management and staff members on steps they can take in becoming cultural allies of both Clients and Staff of Color?
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